Terms and Conditions

Last Updated: August 5th, 2025

1. Acceptance of Terms

By accessing or using Kelly Cloud Services Pte Ltd ("we," "our," or "us") services at https://c.kelly.cloud/login (the "Service"), you agree to comply with these Terms. If you represent an organization, you warrant authority to bind said entity.

2. Service Description

We provide a multi-cloud reseller platform enabling:

  • • Unified access to third-party cloud providers (e.g.,Alibaba Cloud Intl, Tencent Cloud Intl, Amazon Web Services, Google Cloud).
  • • Cost optimization, security management, and multi-cloud automation tools.
  • • Integration via APIs or federated login (OAuth/SAML).

Note: We are an intermediary and do not own underlying cloud infrastructure.

3. User Obligations

A. Account Registration

  • • Provide accurate information and update promptly.
  • • Maintain confidentiality of login credentials.
  • • Notify us immediately of unauthorized access.

B. Prohibited Activities

You may not:

  • • Violate cloud providers' terms (e.g., abusive resource usage).
  • • Mine cryptocurrencies without explicit consent.
  • • Bypass security controls or reverse-engineer our Service.

4. Financial Terms

A. Fees

  • • Postpaid services fees are billed monthly/annually.
  • • Prepaid services fees follow cloud providers' pricing.

B. Refunds & Cancellation

  • • No refunds for partial months unless required by law (e.g., Singapore's Consumer Protection Act).
  • • Terminate anytime via dashboard; data export available for 30 days post-termination.

5. Third-Party Cloud Providers

  • • Your use of linked cloud platforms is governed by their respective terms.
  • • We are not liable for provider-side outages or policy changes.

6. Data & Privacy

  • • Our Privacy Policy governs data handling. By using the Service, you consent to cross-border data transfers.
  • • You retain ownership of all data processed through linked cloud accounts.

7. Intellectual Property

  • • We retain all rights to the Service's software, trademarks, and content.
  • • You grant us limited rights to use your logo for case studies (opt-out available).

8. Limitation of Liability

  • • No indirect damages: We are not liable for lost profits or data breaches caused by third-party clouds.
  • • Total liability cap: The lesser of fees paid in the past 12 months or SGD 10,000.

9. Termination

We may suspend or terminate accounts for:

  • • Material breaches (e.g., fraud).
  • • Inactivity exceeding 12 months.

10. Dispute Resolution (Singapore)

  • • Governing Law: These Terms are governed by Singapore law.
  • • Mediation: Parties agree to mediate disputes via the Singapore Mediation Centre before litigation.
  • • Jurisdiction: Exclusive venue for lawsuits is the Singapore courts.

11. Amendments

We will notify users of material changes via email or dashboard alerts. Continued use constitutes acceptance.

12. Contact

For questions or breach notifications:
Email: [email protected]
Address: 6 Shenton Way, OUE Downtown Tower 1 #36-01, Singapore 068809

Annexes

  • • Service Level Agreement (SLA): Uptime guarantees, support response times.
  • • API Use Policy: Rate limits, acceptable call volumes.